Cisco Phone Auto Provision

Overview

Zycoo IPPBX is built on the Asterisk platform and supports the standard SIP protocol. It can connect to IMS SIP trunks from ITSPs (Internet Telephony Service Providers) as well as SIP endpoints.

This document provides instructions for automatically provisioning Cisco SIP phones using the Zycoo IPPBX.

Prerequisites

Before proceeding, please ensure the following requirements are met:

• The Cisco phone must use the SIP protocol (not SCCP) to register to the Zycoo IPPBX

• The local DHCP server on your router must be disabled when using the Zycoo DHCP server for configuration

Auto Provision Setup Guide

1. Enable the DHCP Server Feature

The TFTP server address should be set to the IP address of the Zycoo IPPBX.

Important Note: When configuring Cisco phone auto provision, you must disable the local DHCP server on your router and use only the Zycoo DHCP server.

2. Add the Phone Auto Configuration

Step 2.1: Navigate to AutoConfig

1. Log in to the IPPBX web interface using the admin account

2. Navigate to Addons → AutoConfig

Step 2.2: Select the Registration Server IP

Select the RegServer IP that your Cisco phone needs to register to.

Step 2.3: Create Cisco Phone Configuration

Create the configuration for your Cisco phone according to your requirements.

Step 2.4: Apply Configuration and Reboot

1. Select the configured phone

2. Click Reboot

The system will display Activated as the configuration status once successful.

3. Final Steps

Step 3.1: Reboot the Cisco Phone

After completing the configuration on the IPPBX, reboot your Cisco phone.

The phone will obtain an IP address and automatically configure itself under normal circumstances.

4. Troubleshooting

If the Cisco phone fails to obtain the configuration, please follow these steps:

Step 4.1: Enable Packet Capture

1. Navigate to System → Diagnostic → TCP Dump

2. Enable packet capture on the WAN port that the IPPBX is connected to

Step 4.2: Reboot the Phone and Capture Data

1. Reboot your Cisco phone again

2. Wait 2–3 minutes for the phone to completely boot up

3. Capture the packet data and share it with Zycoo Support for analysis

Troubleshooting Summary