Remote Access

How to use SIP Proxy service

SIP Proxy Services

Overview

Zycoo IPPBX is built on the Asterisk platform and supports the standard SIP protocol. It can connect to IMS SIP trunks from ITSPs (Internet Telephony Service Providers) as well as SIP endpoints.

This document provides instructions for registering phones via the SIP Proxy domain from outside the office network.

SIP Proxy Configuration Setup Guide

1. Create the SIP Proxy Domain

Step 1.1: Log in to the IPPBX Web Portal

Log in to the IPPBX web interface using the admin account.

Step 1.2: Navigate to Remote Access Settings

  1. Navigate to Addons → Remote Access → Settings

Step 1.3: Configure Proxy Settings

Fill in your information according to the parameters below:

ParameterDescription
Domain ServerSelect the server with the green color indicator (best network latency). Please do not select China.
DomainEnter your own domain (e.g., instead of zycoopbx). Must be 6–16 characters, consisting of lowercase letters and digits only.
ProtocolChoose UDP, TCP, or TLS. If UDP SIP is blocked in your region, select an alternative protocol. Otherwise, please use the default setting.


Step 1.4: Activate Free Trial

Note: Each device is eligible for a one-year free trial. After clicking the Free Trial button located at the top-right corner, the Domain will be fixed and cannot be changed.

Step 1.5: Security Recommendation

If Remote Web Access is enabled, please change the web portal password to ensure system security.

2. SIP Proxy Domain Status

Step 2.1: Navigate to Status Page

  1. Navigate to Addons → Remote Access → Status

Step 2.2: Verify Proxy Status

ParameterDescription
Proxy StatusRegistered – The device has successfully connected to the cloud proxy.
Expiratione.g., 2025-04-25 – The license expiration date. Please contact your sales manager to renew the license after this date.

3. Register Extension on IP Phone and CooCall

Step 3.1: Navigate to IP Extensions

  1. Navigate to Telephony → Extensions → IP Extensions

Step 3.2: Configure Remote Extension Settings

Click the Edit button for extension 809, then configure the following parameters:

TabParameterSetting
FeaturesRemote ExtensionEnable
FeaturesApp ExtensionEnable
AdvancedNAT SupportDisable



Step 3.3: Download CooCall Mobile App (Optional)

If necessary, download the CooCall app from the following sources:

PlatformSource
iOSApple App Store
AndroidGoogle Play Store

Step 3.4: Enable Push Notifications

  1. Navigate to Addons → SoftPhone → Settings

  2. Ensure the Push option is enabled

Step 3.5: Register CooCall via QR Code

Open the CooCall app and scan the QR code of the extension. Once registered, you can make and receive calls.

For more detailed information, please refer to the CooCall User Manual.


Step 3.6: Configure IP Phone Registration

Open the IP phone's web portal and enter the registration information as follows:

ParameterValue
SIP Proxy Server AddressSIP Proxy Domain (from Step 1.3)
Port5160

Step 3.7: Port Information

ProtocolPort Number
UDP5160
TCP5160
TLS5162

Note: The default port for SIP Registration Proxy Server (UDP/TCP) is 5160. The TLS port is 5162.

    • Related Articles

    • How to connect Multiple-Branches Via SIP Proxy Services

      IPPBX Multi-Branches Connection via Proxy Overview Zycoo IPPBX is built on the Asterisk platform and supports the standard SIP protocol. It can connect to IMS SIP trunks from ITSPs (Internet Telephony Service Providers) as well as SIP endpoints. This ...

    • V3-ZYCOO Proxy Application

      Hi pls find out the attachment,then try to refer

    • How to use Virtual FAX

      Virtual Fax Application Overview Zycoo IPPBX is built on the Asterisk platform and supports the standard SIP protocol. It can connect to IMS SIP trunks from ITSPs (Internet Telephony Service Providers) as well as SIP endpoints. This document provides ...

    • sip trunk ims-demo configuration

      pls find out the attachment

    • V3-Remote Extension Instruction

      Remote Extension 1 Port forward on router If the IPPBX is behind the router ,you must do the port forward settings on router at first. SIP default port: 5060 RTP default port: 10001 -10500 2 NAT settings External Media Address: Hostname DDNS or IP ...